Privacy Policy

North West Queensland Regional Organisation of Councils ("our company") is committed to protecting individual privacy and securing the personal information made available to us when you visit.  This privacy policy describes our compliance with obligations under the Privacy Act 1988 (Cth) and other applicable laws, regulations, industry standards and contractual obligations setting out what information is made available to our company and how that information is used and retained and provides information on:

• Information we receive (when you provide it, visit our website, receive an email)

• How this information is used

• Sharing of this information

• Data retention

• Third-party tools and sites

If you have any question or suggestion for its improvement, please let us know at: contact@nwqroc.com.au

Information you give us

You do not have to provide our organisation with any personal information or create a user account to access information on our website and/or application. However for some services or activities we may need personal information from you such as: 

• Personal identification information (name, email address, postal address, phone number)

Also when you visit our website the following information is automatically received and stored by servers:

• IP address

• Device model (anonymous)

• OS version (anonymous)

• Device’s language (anonymous)

• Geolocalisation if provided

• Country (deducted from geolocalisation)

• City (deducted from geolocalisation)

Our company supports your rights to:

• Access your Personal Information.

• Correct your Personal Information (where it is inaccurate, incomplete or out of date).

You may also request our company to delete your personal information. Our company may not be able to delete your information if it is legally or contractually required to keep your personal information.

To request access to, correction or deletion of, your personal information, please contact: contact@nwqroc.com.au

Third-party websites

Our company’s website and/or application might contain links to other websites, our privacy policy applies only to our website so if you click on another website you must read their privacy policy.

How information is used

If you choose to provide us with information we may use that information to contact you, respond to your message or provide information or services you requested.

We use data you provide and automatically generated data for statistical analysis to assess what information is of interest to users and system performance. This allows us to make general improvements to our site. We may also use your information in order to detect, prevent and respond to security issues and harmful activities on our website and/or application.

Sharing of this information

Information you choose to share with our company may be treated as public information.

Our company uses a third-party analytics provider (Google Analytics) to analyse data from cookies. The third-party analytics provider does not receive personally identifiable information through these cookies. We have also limited the provider’s ability to see your full IP address.

Within our organisation we restrict access to personally identifiable information to employees, contractors and vendors subject to non-disclosure requirements who require access to this information in order to perform their official duties and exercise controls to limit what data they can view based on the specific needs of their position.

We do not use or share your information for commercial purposes and, except as described above, we do not exchange or otherwise disclose this information.

Link to external websites and third-party

Our website may link to other websites created and maintained by other private and/or public organisations and individuals. When you follow a link to an external site you are leaving our website and are subject to external site’s privacy and security policies. Our company does not control or guarantee the accuracy, relevance, timeliness or completeness of information contained on an external site.

Security

Our company takes reasonable precautions to protect our site and information. For example we restrict access to personally identifiable information to employees, contractors and vendors subject to non-disclosure requirements.

Our company also uses commonly used practices and technical controls to protect the information in our possession or control. These practices and controls include, but are not limited to, encrypting the transfer of personal information over the internet, using firewalls and intrusion detection systems and maintaining strict technical controls and procédures to ensure data integrity.

We periodically review our processes and systems to verify compliance with industry best practices and to ensure the highest level of security for our website.

Updates do this privacy policy

Our company will revise or update this policy from time to time in accordance with the Australian Privacy Act 1988 and other relevant information.  If we make significant changes to how we handle personal information we will post changes to the policy on our site and change the date at the end.

Updated on: 8/12/2023

Cookie Policy and other similar tracking technologies (GDPR and non GDPR)

When you visit Get Ready NWQ we may send cookies or other similar tracking technologies to your computer or to any other device you use. We use cookies and similar tracking technologies to track user’s preferences and to know how he uses our services.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

For further information visit allaboutcookies.org

Cookies are used for user identification and proper assignment of historical user data collected during previous visits.

Both temporary cookie files (session cookies) and persistent cookies are used. Users may delete or remove cookies for the browser at any time or block cookies from being installed on its device. However this may affect the operation of our services or even result in its blocking.

As described above, we use your personal information and data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Firebase (https://www.firebase.google.com) and Count.ly (https://count.ly) to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

We can use different type of cookie or tracking technologies while you are visiting our website and/or application:

• Strictly necessary cookies: These types of cookies enable you to access and browse websites and use their features. Without these cookies, services like billing or shopping baskets cannot work properly.

• Performance cookies: these cookies collect information and data about how you use our websites and/or application. The data collected can be used to optimize our websites and/or applications. These cookies are used to know where our visitors and users are coming from. These cookies do not collect information that identifies you personally.

• Functionality cookies: these cookies allow our website or application to remember your choices. They can be used to memorize your localisation, or your preferences such as language settings or font size.

How to manage cookies?

You can set your browser not to accept cookies and the above website and/or application tells you how to remove cookies from your browser. However some of our websites and/or applications might not work properly without the use of cookies.

Here are some of the main explanation on how to delete cookies on your browser: https://support.google.com/chrome/answer/95647 (Chrome); https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); https://help.opera.com/en/latest/security-and-privacy/ (Opera); https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

For mobile devices, if you don’t want to receive targeted advertising based on your center of interest coming from a mobile application, please check the parameters of the operating system of your mobile device and follow these instructions: 1) iOS Users: to enable “Limited Ad Tracking” follow the instructions given by Apple. 2) Android Users: to enable the option “deactivate ad personalisation”, follow the instructions given by Google on Google Play. 3) You might want to download  the DAA mobile AppChoices application  to control behavioral advertising online.

Get Ready North West Queensland (NWQ) website Privacy Policy

North West Queensland Regional Organisation of Councils (NWQROC) is bound by the Australian Privacy Principles under the Privacy Act 1988. This regulates how we collect, use and disclose your personal information.

This Website Privacy Statement explains how your personal information (being information capable of identifying you as an individual) will be treated as you access and interact with this website. The practices outlined in this Website Privacy Statement are subject to any rights the NWQROC may have to handle personal information in accordance with law.

COLLECTING PERSONAL INFORMATION

The personal information we collect via this website may include:

• the content of any electronic forms you submit via this Website, requesting us to provide services or information, or take actions;

• information submitted if you participate in an online survey; and

• any messages or comments you submit to us via this Website or to email addresses displayed on this Website, which may include personal information such as name, email address and telephone number.

• Email addresses provided via this site will only be used to respond to specific user queries and will not be added to any mailing lists, nor disclosed to any other party without users' knowledge and consent, unless required by law.

Where personal information is collected directly from you on our web pages, a specific privacy notification can be viewed by clicking on the 'privacy statement' tag at the bottom of the online form.

WEB STATISTICS DATA COLLECTION

Pages on the site may be coded with Google Analytics software. This is transparent to the user, as the software makes use of hidden code on the web page. This software stores a cookie in your browser, which contains a unique identifier, and sends information to Google Analytics. This enables Google Analytics to track the number of unique visitors to the site. In no way does this unique identifier identify a user personally. We do not and will not marry any data collected by Google Analytics with any personal information.

While you can browse this website anonymously, without disclosing your personal information, we may not be able to provide the full range of services through this website if we are not provided with the information outlined above. 

USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

Where we collect personal information from you via our website, a privacy disclaimer will indicate which third parties we might share your information with (if any). In addition to providing our services to you and carrying out your requests, we may use or disclose personal information that we collect about you for purposes including the following:

• for the purpose that we have collected the information;

• purposes related to our research, planning, product and service development, security and testing;

• purposes connected with the operation, administration, development or enhancement of this website;

• where we suspect that fraud or unlawful activity has been, is being or may be engaged in; and

• any other purposes required or authorised by law.

FEEDBACK, INFORMATION REQUEST FORM AND EMAIL

We may preserve the content of any feedback form, information request form, email or other electronic message that we receive. Any personal information contained in that message will only be used or disclosed in ways set out in this Website Privacy Statement. We will not use that information to add you to a mailing list without your consent.

LINKS TO EXTERNAL WEBSITES

This Website Privacy Statement does not extend beyond this website. When following links to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.

CLICKSTREAM DATA

This website's web server automatically records non-personal clickstream data. To the extent that any clickstream data could make you identifiable, we will not attempt to identify you from clickstream data unless required by law or to investigate suspected improper activity in relation to the website or to assist in law enforcement.

The following clickstream data are automatically recorded by this website's web server for statistical and system administration purposes only:

• your domain name (e.g. yahoo.com, hotmail.com, etc)

• the date and the time of your visit to the site;

• the pages you accessed and files downloaded;

• the address of the last site you visited;

• your operating system;

• the type of browser you are using.

Contact us

Any questions regarding this Policy and our privacy practices please us our form on our contact us page or email: nwqroc@carpentaria.qld.gov.au.

Privacy Policy